Bilingual Customer Service Representative

Job Summary

A company is looking for a Mandarin, Cantonese, and English-speaking Customer Service Representative.

Key Responsibilities

• Respond to customer inquiries regarding benefits and eligibility in a courteous manner
• Provide accurate information to resolve member and provider inquiries
• Document all customer interactions thoroughly and educate customers on claims and authorizations

Required Qualifications

• Must be fluent in Mandarin, Cantonese, and English
• Minimum of 2 years of experience in a related role
• Must reside in Oklahoma, Colorado, or Maryland
• High school diploma or equivalent required
• Experience in call center support and customer service preferred