Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative Bilingual-SCA.

Key Responsibilities

• Support the Medicare Appeal process by answering calls and resolving customer inquiries
• Maintain knowledge of internal policies and perform accurate data entry of information
• Investigate and resolve customer problems while adhering to service level standards

Required Qualifications

• High School diploma or equivalent
• Minimum of two years of customer service experience
• Bilingual in Spanish and English
• Ability to research issues related to Medicaid program and service eligibility
• PC proficiency, including Microsoft Office Suite