Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Bilingual.

Key Responsibilities

• Provide assistance and support for individuals self-directing Medicaid services and their caregivers
• Handle 40+ inbound and outbound calls, addressing customer inquiries and ensuring satisfaction
• Maintain knowledge of company systems and sensitive information handling procedures

Required Qualifications

• Bilingual (English/Spanish) skills required
• High school graduate or equivalent, with one year of customer support experience preferred
• Working knowledge of modern office procedures and methods
• Intermediate skills with Microsoft Office, email, and internet
• CRM experience and/or Medicaid experience is a plus