Bilingual Customer Service Representative

Job Summary

A company is looking for a Bi-lingual Healthcare Customer Service Representative to assist customers in both English and Spanish.

Key Responsibilities

• Connect with customers via phone, email, chat, or social media to resolve inquiries
• Calmly de-escalate issues and escalate when necessary
• Track call-related information for auditing and reporting purposes

Required Qualifications

• Bilingual in Spanish and English
• Minimum of 6 months customer service experience
• High School Graduate or GED
• Ability to type at least 25 words per minute
• Comfortable using desktop computer systems and Windows operating systems