Bilingual Customer Service Representative

Job Summary

A company is looking for a Spanish Bilingual Inbound Customer Service Representative- Remote.

Key Responsibilities

• Handle incoming calls from members and address inquiries using available tools and resources
• Maintain high service levels and meet performance targets
• Participate in training sessions to enhance product knowledge and service skills

Required Qualifications

• High school diploma or equivalent
• Some post high school education is desirable
• Bilingual in Spanish and English
• Ability to maintain composure in challenging situations
• Experience in customer service is a plus