Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual English / Spanish Customer Service Representative.

Key Responsibilities

• Answer incoming calls from healthcare providers and identify their assistance needs
• Resolve issues on the first call by navigating complex computer systems
• Document provider issues and facilitate reporting of overall trends

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in a related environment using phones and computers
• Bilingual fluency in English and Spanish
• Experience with computers and the ability to learn new systems