Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I (Cantonese or Mandarin Speaking).

Key Responsibilities

• Answer and document daily calls from members, providers, and other stakeholders
• Collect information, verify authorization and claims, and assist with member outreach communications
• Provide assistance with appointment scheduling and resolve member concerns

Required Qualifications

• High School Diploma or GED
• Experience using Microsoft applications such as Word, Excel, and Outlook
• Experience working in customer service
• One year related experience and/or training, or equivalent combination of education and experience
• Fluency in Cantonese or Mandarin