Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Spanish Bilingual.

Key Responsibilities

• Receive, initiate, document, and handle product/service-related transactions over the phone with customers
• Effectively respond to customer and student queries with courtesy and professionalism
• Collaborate with team members to improve overall customer service experience

Required Qualifications

• 1-year preferred experience as a Customer Service Representative (CSR)
• High school diploma or equivalent
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint
• Strong written and verbal communication skills in Spanish and English
• Ability to handle a high volume of customer interactions while maintaining a positive attitude