Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative (English/French).

Key Responsibilities

• Handle incoming omnichannel customer interactions, addressing questions and issues in a supportive manner
• Document client interactions and assist with appointment transactions while maintaining privacy standards
• Collaborate with team members to enhance service experience and participate in special projects as needed

Required Qualifications

• 1+ years of customer service experience preferred
• Proficiently bilingual in spoken and written English and French
• Computer knowledge including advanced Microsoft Office Suite skills
• Must complete initial training and ongoing educational sessions
• Flexible full-time schedule availability, including weekends