Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Bilingual / Remote / Multiple Positions).

Key Responsibilities

• Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library
• Gather and verify applicant data while documenting every interaction with high detail
• Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations

Required Qualifications

• US Citizenship and the ability to pass Federal government suitability screenings
• High School Diploma/GED and at least one year of customer service experience
• Full bilingual proficiency (Spanish/English) in both verbal and written communication
• Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome
• Ability to successfully pass a level 2 government background investigation and drug screen