Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Support Representative to assist clients with various inquiries and support tasks.

Key Responsibilities:

• Manage inbound and outbound calls in a timely manner
• Assist clients with claims, doctor changes, and general inquiries
• Maintain accurate records of client interactions in the call center database

Required Qualifications:

• Bilingual in Spanish and English
• Customer service experience
• Willingness to learn and adapt
• Strong work ethic and compassion
• Computer literacy and ability to navigate multiple systems