Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative (English + Polish or German) to support international healthcare customers remotely.

Key Responsibilities

• Provide bilingual customer service support (English + Polish or German) across phone, email, and chat
• Resolve billing inquiries, order questions, account issues, and patient support requests
• Accurately document customer interactions in CRM systems and ensure compliance with HIPAA regulations

Required Qualifications

• Professional fluency in English + Polish or German (C1 level or higher)
• Minimum 1 year of customer service experience (call center, remote, or healthcare environment preferred)
• Proven ability to switch between languages seamlessly during live interactions
• Experience with CRM systems, case documentation, and workflow management
• U.S. work authorization required