Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I who is fluent in Cantonese or Mandarin.

Key Responsibilities

• Answer and document daily telephone calls from members and providers, addressing their concerns and inquiries
• Assist with member outreach communications and appointment scheduling with providers
• Resolve walk-in member concerns and provide quality service while maintaining confidentiality

Required Qualifications

• High School Diploma or GED
• Fluency in Cantonese or Mandarin
• Experience using Microsoft applications such as Word, Excel, and Outlook
• One year of related experience and/or training, or an equivalent combination of education and experience
• Previous work experience in a customer service role, preferably in a healthcare setting