Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual English/Spanish Customer Service Support Rep - Patient Customer Service.

Key Responsibilities

• Answer 80+ inbound calls daily from patients, doctor's offices, and private insurance carriers
• Initiate payment plans for patients with outstanding balances
• Utilize multiple resources to resolve patient inquiries while maintaining performance goals

Required Qualifications

• High School Diploma or GED equivalent
• 1 year or more of bilingual English and Spanish experience
• 1 year or more of customer service experience
• Ability to work in a fast-paced environment
• Proficiency in navigating multiple computer screens and applications