Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Agent II Bilingual (Spanish/English).

Key Responsibilities

• Provide superior customer service in a call center environment, handling inquiries in both English and Spanish
• Meet established goals for call center metrics and ensure first call resolution
• Document customer interactions in the CRM system and provide training to other CSRs as needed

Required Qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Must be at least 18 years of age
• Time management skills and ability to work independently are essential
• Computer proficiency with the ability to navigate multiple screens/programs