Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Bilingual English/Spanish.

Key Responsibilities

• Handle inbound customer contacts via phone, chat, email, and other channels, managing multiple conversations simultaneously
• Accurately enter and update customer information across multiple systems and process secure transactions
• Identify and escalate recurring customer concerns while collaborating on team resources and continuous improvement projects

Required Qualifications

• High school diploma or equivalent (GED) required
• 1-2 years of customer service experience in a contact center or service-oriented environment
• Experience using multiple computer systems or learning management systems (LMS) preferred
• Prior experience processing secure transactions or handling sensitive data (PII/PCI) is a plus
• This is a remote position