Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual English and Spanish Customer Service Representative.

Key Responsibilities

• Answer 50-70 incoming phone calls daily and determine the type of assistance needed by customers
• Document customer inquiries and issues while actively listening and asking appropriate questions
• Contact care providers to assist customers with appointment scheduling and resolve complex issues

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service experience
• Bilingual fluency in English and Spanish
• Familiarity with computer and Windows PC applications