Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative - Spanish/English to work from home.

Key Responsibilities

• Receive and categorize calls from child support client stakeholders according to Standard Operating Procedures
• Document customer interactions and record any abusive or extraordinary calls
• Fulfill customer needs by gathering information and providing appropriate solutions

Required Qualifications

• High School Diploma or equivalent required
• At least one year of prior experience in customer service or related fields
• Bilingual proficiency in English and Spanish is required
• Proficient in data entry skills, including keyboard and 10-key pad
• Basic knowledge of Microsoft Office