Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative 1 Part Time (Bilingual Medical Self Pay).

Key Responsibilities

• Negotiate payment plans with customers through inbound and outbound calls, reviewing account history
• Maintain a 96% quality score by providing superior customer service and accurate documentation
• Execute follow-up procedures on third-party approvals, billing, and collection of overdue accounts

Required Qualifications

• High school diploma or GED
• At least one year of experience in healthcare customer service or relevant certification/degree
• At least six months of experience in a high-volume call role or completion of a relevant training course
• Bilingual in English and Spanish
• Must pass a pre-employment background and drug screen