Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Provide information about SNAP EBT transactions and exceptional customer service
• Maintain a thorough understanding of products, services, and policies to assist customers effectively
• Document customer interactions accurately and collaborate with other departments to resolve issues

Required Qualifications

• Must be 18 years of age or older
• High School Diploma or equivalent
• Bilingual in English and Spanish
• Ability to engage on the phone for extended periods with minimal distractions
• Computer/technology savvy with the ability to operate multiple windows and tabs