Bilingual Customer Service Representative

Job Summary

A company is looking for a Remote Call Center - Bilingual (English & Spanish) CSR.

Key Responsibilities

• Assist inbound inquiries from health plan members regarding transportation services
• Respond quickly and professionally to customer calls while meeting productivity metrics
• Follow HIPAA and compliance protocols to protect members' health information

Required Qualifications, Training, and Education

• Minimum of 6 months of inbound Contact Center or transferable healthcare experience
• Must be fully bilingual in English and Spanish
• Ability to sit and wear a headset for 8 hours or more a day
• Must have a secure, quiet workspace without conflicting responsibilities during work shifts
• Candidates must provide their own equipment to perform job functions