Bilingual Customer Service Representative

Job Summary

A company is looking for a Remote Full Time Bilingual Customer Service Representative.

Key Responsibilities

• Answer inquiries from patients regarding account charges, insurance payments, and balances due
• Set up and manage payment plans for patients as needed
• Maintain confidentiality of Patient Health Information (PHI) and comply with HIPAA regulations

Required Qualifications, Training, and Education

• 1+ year of Customer Service/Call Center experience, preferably in medical or healthcare
• Knowledge of Explanation of Benefits (EOBs) is preferred
• Minimum of High School diploma or equivalent (GED); continuing education preferred
• Ability to navigate multiple computer screens and browsers efficiently
• Experience in a fast-paced team environment