Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative.

Key Responsibilities

• Responds to internal and external inquiries within stated service level agreements
• Manages incoming contacts regarding customer questions, complaints, and general inquiries
• Analyzes, researches, and resolves problems and discrepancies for member accounts

Required Qualifications

• 2 years of customer service, call center, or relevant experience
• Candidates must reside in the United States
• Knowledge of customer service policies and product information
• Understanding of federal and state regulations, if applicable
• Ability to work full-time with flexible shifts between 8:00am-7:00pm CST