Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative responsible for providing exceptional service and support to customers in both English and Spanish.

Key Responsibilities

• Provide information about healthcare insurance plans to enrollees via telephone
• Assist with orientation and education on non-clinical matters related to plan coverages
• Document inquiries and actions taken, and refer unresolved issues to supervisors

Required Qualifications

• High school diploma or equivalent education
• 1-3 years of customer service experience
• Fully bilingual in verbal and written English and Spanish
• Proficient in using computer-based customer service platforms
• Available to work a fixed schedule, including holidays and weekends as needed