Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Bilingual Spanish/English) - Remote.

Key Responsibilities:

• Answer incoming phone calls, live chats, and respond to written communication
• Troubleshoot issues related to consumer products and assist with order inquiries
• Process refunds and replacements accurately and efficiently while delivering empathetic customer service

Qualifications:

• Fluent in Spanish and English (written and spoken)
• Ability to multitask and navigate multiple systems efficiently
• Previous customer service experience preferred
• College degree preferred with a minimum of 3 years customer service experience
• Must be authorized to work in the US without sponsorship