Bilingual Customer Service Representative

Job Summary

Bilingual Customer Service Representative provides full-time remote customer support in both Spanish and English, focusing on delivering exceptional service through various communication channels while meeting performance metrics.

Key Responsibilities

• Communicate with customers via phone, chat, SMS, and email to provide information on orders, promotions, and returns
• Foster strong customer relationships to enhance retention and loyalty
• Work cross-functionally with internal teams to ensure a seamless customer experience

Required Qualifications

• High school diploma or GED
• 1-2 years of customer service or retail experience preferred
• Bilingual proficiency in Spanish
• Proficiency in learning and using new software applications
• Reliable attendance and willingness to work a flexible schedule