Bilingual Customer Service Representative

Job Summary

Bilingual Customer Service Representative, responsible for supporting New Yorkers with health plan enrollment in a full-time, temporary remote role, requiring fluency in English and another specified language.

Key Responsibilities

• Answer inbound calls and provide accurate information and support
• Assist callers with enrollment, disenrollment, and plan selection
• Maintain knowledge of program policies and meet reliability, quality, and productivity expectations

Required Qualifications

• High school diploma or equivalent
• 2+ years of experience in a high-volume Call Center role
• Typing speed of a minimum of 35 WPM
• Ability to learn new programs and follow scripts/policies
• Fluency in English and one additional specified language