Bilingual Customer Service Representative

Job Summary

Bilingual Customer Service Representative, this full-time remote position involves fielding customer inquiries and resolving issues through various communication channels while meeting sales objectives.

Key Responsibilities

• Connect with customers via phone, email, chat, or social media to address their questions and concerns
• Resolve and de-escalate issues while tracking call-related information for auditing purposes
• Provide feedback on call issues and meet defined sales objectives

Required Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems