Bilingual Customer Service Representative

Job Summary

Bilingual Customer Service Representative, who will work full-time in a remote position, providing support for billing, programming, and technical troubleshooting while promoting products and services to enhance customer experience.

Key Responsibilities

• Handle back-to-back tech support or customer service phone calls throughout the shift
• Engage with a diverse consumer base to address customer needs and technical issues
• Promote products and services to new and existing customers for an enhanced experience

Required Qualifications

• High school diploma or GED
• Six months of related customer service and troubleshooting experience and/or training
• Fluency in English and Spanish
• Ability to work flexible shifts, including evenings, weekends, or holidays
• Must reside in specified eligible states for hire