Bilingual Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Service Representative will assist members with AAA membership inquiries, provide proactive solutions, and recommend services while working remotely in a fast-paced environment.

Key responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized solutions and recommend valuable products and services
• Engage with members using strong communication skills and a problem-solving mindset

Required qualifications

• Prior customer service experience, preferably in a call center environment
• Bilingual fluency in English and Spanish
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of the Houston branch office