Bilingual Customer Service Representative

Job Summary

To support customer engagement, the full-time Bilingual Customer Service Representative will communicate proactively with customers, respond to inquiries, and de-escalate situations while working remotely during evening shifts.

Key responsibilities

• Communicate with customers in a proactive and professional manner
• Respond to questions and provide information while exceeding customer expectations
• Identify root causes of inquiries and determine the best solutions through probing questions

Required qualifications

• Bilingual (fully fluent in English and Spanish or Creole)
• Prior customer service or troubleshooting experience preferred
• Strong desire to take ownership in resolving customer situations
• Proven track record of STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, and Entrepreneurship
• Ability to multitask effectively while engaging with customers