Bilingual Customer Service Representative

Job Summary

Seeking a dedicated Bilingual Customer Service Representative, the full-time hourly position will manage customer interactions via phone, chat, and email, ensuring a positive experience while addressing inquiries and concerns in both Spanish and English.

Key responsibilities

• Receive, initiate, document, and handle product/service-related transactions with customers
• Effectively respond to customer queries while maintaining a courteous and professional demeanor
• Collaborate with team members to enhance the overall customer service experience

Required qualifications

• 1-year preferred experience as a Customer Service Representative (CSR)
• High school diploma or equivalent
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint
• Strong written and verbal communication skills in Spanish and English (B2)
• Ability to handle a high volume of customer interactions while maintaining a positive attitude