Bilingual Customer Service Representative

Job Summary

Providing exceptional patient support, the full-time Bilingual Customer Service Representative will manage over 80 inbound calls daily, assist with payment plans, and utilize various resources to resolve inquiries in a remote setting from 11 am to 8 pm EST.

Key responsibilities

• Answer and manage 80+ inbound calls per day from patients and healthcare providers
• Initiate payment plans for patients with outstanding balances
• Utilize multiple resources to resolve patient inquiries effectively

Required qualifications

• High School Diploma or GED equivalent
• Bilingual in English and Spanish
• At least 1 year of customer service experience