Bilingual Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Service Representative will manage customer service calls and correspondence, ensuring compliance with Standard Operating Procedures while working remotely from San Antonio, TX.

Key responsibilities

• Respond to customer service inquiries and process correspondence according to established procedures
• Document customer interactions and complete system updates in line with operational requirements
• Handle calls from child support customers and stakeholders, providing accurate information and support

Required qualifications

• Fluency in English and Spanish is essential
• High school diploma or equivalent with at least one year of relevant experience in customer service or a related field
• Proficiency in data entry and familiarity with Microsoft Word, Excel, and other Windows applications
• Knowledge of child support policies and payment processing procedures
• Ability to work independently and maintain confidentiality while managing customer interactions