Bilingual Customer Service Representative

Job Summary

Seeking a dedicated Bilingual Customer Service Representative for a full-time role, responsible for managing product/service-related transactions via phone, chat, and email while ensuring a positive customer experience in both Spanish and English.

Key responsibilities:

• Receive, initiate, document, and handle product/service-related transactions over the phone with customers
• Effectively respond to customer inquiries and resolve complaints in a timely manner
• Collaborate with team members to enhance the overall customer service experience

Required qualifications:

• 1-year preferred experience as a Customer Service Representative (CSR)
• High school diploma or equivalent
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint
• Strong written and verbal communication skills in Spanish and English
• Ability to handle a high volume of customer interactions while maintaining a positive attitude