Bilingual Customer Service Representative

Job Summary

To support a dynamic customer service team, the full-time Bilingual Customer Service Representative will provide exceptional support for SNAP EBT transactions, resolve inquiries, and maintain comprehensive product knowledge while working remotely.

Key responsibilities:

• Provide information and assistance regarding SNAP EBT transactions to customers
• Address customer inquiries and complaints, guiding them through effective solutions
• Document customer interactions accurately and collaborate with other departments to resolve issues

Required qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Bilingual in English and Spanish with excellent verbal and written communication skills
• Ability to engage on the phone with minimal distractions during shifts
• Computer savvy with the capability to operate multiple windows and tabs efficiently