Bilingual Customer Service Representative

Job Summary

Providing exceptional support to customers, the full-time Bilingual Customer Service Representative will assist with SNAP EBT transactions, resolve inquiries, and ensure customer satisfaction while working remotely.

Key responsibilities:

• Address customer inquiries and resolve complaints while guiding them through solutions
• Maintain comprehensive knowledge of products, services, and policies to assist customers effectively
• Document customer interactions accurately and collaborate with other departments to resolve issues

Required qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Fluency in both English and Spanish, with excellent verbal and written communication skills
• Ability to engage on the phone with minimal distractions during shifts
• Proficiency with technology, including the ability to operate multiple windows and tabs while assisting customers