Bilingual Customer Service Representative

Job Summary

As a Seasonal Bilingual Benefits Customer Service Representative, the remote position will assist Spanish or French-speaking clients with enrollment and updates to their health care and pension plans, ensuring high-quality service through phone, email, and chat interactions.

Key Responsibilities

• Build rapport and respond to customer inquiries in Spanish or French, ensuring timely and respectful communication
• Safeguard confidential information in compliance with HIPAA and Data Privacy laws while translating complex plan information into understandable terms
• Document call and case notes accurately in English and participate in team meetings and training sessions

Required Qualifications

• Fluent in Spanish or French, with the ability to translate calls into grammatically correct English notes
• Experience in a customer service environment and proficiency in Microsoft Office
• High School diploma required; Associate or Bachelor's degree is a plus
• Ability to work autonomously in a structured, virtual environment
• Strong analytical and problem-solving skills to assess member concerns effectively