Bilingual Customer Service Representative

Job Summary

As a Seasonal Bilingual Benefits Customer Service Representative, the full-time remote position will assist Spanish or French and English-speaking clients with enrollment and updates to their health care and pension plans, providing exceptional customer service via phone, email, and chat.

Key Responsibilities

• Build rapport and respond compassionately to customers, exceeding expectations through respectful and timely communication
• Safeguard confidential information in compliance with HIPAA and Data Privacy laws while translating complex plan information into understandable terms
• Maintain accurate call and case notes in English, demonstrating knowledge of company procedures and participating in team meetings and training

Required Qualifications

• Excellent Spanish or French language skills with the ability to translate calls into grammatically correct English
• Experience in a customer service environment with strong analytical and problem-solving skills
• High school degree required; associate or bachelor's degree is a plus
• Proficiency in Microsoft Office and ability to manage multiple computer windows simultaneously
• Ability to work autonomously in a structured, virtual environment