Bilingual Customer Service Representative

Job Summary

Providing superior customer service in a remote environment, the full-time Bilingual Customer Service Representative II will manage eligibility inquiries and claims coordination in both Haitian Creole and English while ensuring compliance with privacy and confidentiality standards.

Key responsibilities

• Coordinate claims electronically and handle eligibility inquiries via phone in both languages
• Meet established call center metrics and ensure first call resolution through effective problem-solving
• Document customer interactions in the CRM system and provide mentoring to other CSRs as needed

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Fluency in Haitian Creole and English, both written and verbal
• Proficiency in navigating multiple computer programs while assisting customers
• Must be 18 years of age or older and possess strong time management skills