Bilingual Customer Service Representative

Job Summary

Providing superior customer service in a remote environment, the full-time Bilingual Customer Service Representative II (Portuguese/English) will coordinate claims, handle eligibility inquiries, and ensure first call resolution while meeting established call center metrics.

Key responsibilities

• Coordinate claims electronically and via telephone in both English and Portuguese
• Handle eligibility inquiries across all lines of business while ensuring privacy and confidentiality
• Document customer interactions in the CRM system and provide mentoring to other CSRs as needed

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Must be 18 years of age or older
• Proficiency in navigating multiple computer screens and programs while assisting customers
• Excellent organizational skills and fluency in both English and Portuguese