Bilingual Customer Service Representative

Job Summary

Seeking Bilingual Spanish Customer Service Representatives for a full-time remote position, who will manage inbound healthcare-related calls, providing accurate information and support to members and providers while ensuring a positive customer experience.

Key responsibilities

• Actively listen to callers to understand their concerns and build rapport
• Provide accurate information regarding healthcare plan services and assist with account-related updates
• Document all interactions thoroughly and maintain compliance with privacy standards

Required qualifications

• Bilingual fluency in Spanish and English is required
• High school diploma or equivalent is necessary
• Minimum of 6 months of previous experience in a healthcare call center or related customer service role preferred
• Strong computer proficiency and ability to navigate multiple applications efficiently
• Willingness to work flexible shifts, including evenings and weekends based on business needs