Bilingual Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Service Representative will provide quality customer service via phone, chat, and email, while managing customer inquiries, complaints, and account updates in a hybrid work environment.

Key responsibilities

• Provide exceptional customer service by addressing inquiries, complaints, and payment processing
• Open trouble tickets for customer issues and navigate customer service systems effectively
• Maintain high-quality scores and call center metrics while promoting self-service tools

Required qualifications

• High school diploma or GED
• At least 3 months of previous call center and/or customer service experience
• Fluency in English and Spanish
• Ability to navigate multiple applications and systems
• Access to high-speed internet for remote connectivity when applicable