Bilingual Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Service Representative will provide exceptional support by answering inbound calls, chats, SMS, and emails, ensuring customer satisfaction while working remotely.

Key responsibilities:

• Answer inbound telephone calls and provide excellent customer support
• Respond to customer inquiries via phone, email, Live Chat, and SMS with professionalism
• Research and resolve complaints to ensure customer retention and satisfaction

Required qualifications:

• Fluency in both English and Spanish
• High School Diploma
• Experience with Microsoft Word and Excel
• Ability to type 50+ words per minute
• Experience in a high-volume inbound call center environment