Bilingual Customer Service Representative

Job Summary

Providing high-level customer service solutions, the full-time/part-time Bilingual Customer Service Representative will manage inbound and outbound calls, assist customers in both Spanish and English, and ensure satisfaction while working remotely.

Key responsibilities:

• Manage large volumes of inbound and outbound calls while documenting customer interactions
• Identify and assess customer needs to achieve satisfaction and provide appropriate solutions
• Meet sales targets and call-handling quotas while maintaining adherence to company policies

Required qualifications:

• Bilingual in Spanish and English
• Minimum of one year of high-volume call center experience
• Proven customer support experience or experience as a client service representative
• Familiarity with Windows and Microsoft Office, with the ability to learn new software
• Strong phone contact handling skills and active listening abilities