Bilingual Customer Service Representative

Job Summary

Fluent in both English and Spanish, the remote Bilingual Customer Service Representative will manage inbound and outbound client communications, resolve inquiries using web-based tools, and ensure a positive customer experience in a fast-paced environment.

Key Responsibilities

• Handle and respond to customer inquiries with professionalism and care
• Resolve issues on the first call by actively listening and de-escalating situations when necessary
• Track call-related information for auditing purposes and provide feedback on call issues

Required Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems