Bilingual Customer Service Representative

Job Summary

Providing exceptional support to clients, the full-time Bilingual Customer Service Representative will manage inbound and outbound calls, assist with claims, and facilitate client inquiries in a remote setting.

Key responsibilities:

• Manage a high volume of client calls while maintaining professionalism and courtesy
• Assist clients with submitting claims, changing doctors, and addressing inquiries
• Document all interactions in the call center database accurately and comprehensively

Required qualifications:

• Bilingual (Required)
• Previous customer service experience
• Strong computer literacy and ability to navigate multiple systems
• Compassionate attitude and strong work ethic
• Eagerness to learn and adapt in a structured work environment