Bilingual Customer Service Representative

Job Summary

To support a dynamic customer service team, the full-time Bilingual Customer Service Representative will manage inbound and outbound communications, utilizing web-based tools to resolve inquiries and ensure a positive customer experience while working remotely.

Key Responsibilities

• Handle and respond to all customer inquiries with professionalism and care
• Aim to resolve issues on the first call through proactive communication and de-escalation techniques
• Track call-related information for auditing and reporting purposes while providing feedback on call issues

Required Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems