Bilingual Customer Service Representative

Job Summary

Delivering exceptional customer support, the full-time Bilingual Customer Service Representative will manage inbound calls and emails, respond to customer inquiries, and coordinate with various departments to ensure customer satisfaction in a fully remote environment.

Key responsibilities

• Respond to customer inquiries and complaints professionally via phone and email
• Manage and update customer profiles, ensuring accurate information and status updates
• Coordinate with internal departments to resolve customer issues and enhance satisfaction

Required qualifications

• Bilingual in English and Spanish
• Prior customer service experience
• Ability to handle a high volume of calls and emails daily
• Preferred Bachelor's degree or equivalent work experience
• Strong analytical and problem-solving skills