Bilingual Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Service Representative will assist members with inquiries related to AAA memberships, deliver personalized solutions, and thrive in a fast-paced, remote environment.

Key responsibilities

• Answer inbound calls and provide assistance to members regarding AAA memberships
• Deliver personalized solutions and recommend products and services to meet member needs
• Engage with members using effective communication and a problem-solving approach

Required qualifications

• Prior customer service experience, preferably in a call center environment
• Bilingual fluency in English and Spanish is required
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of the Houston office location